Return and Refund Policy

We want you to be satisfied with your purchase from The Vinegar Shop. This Return and Refund Policy explains our guidelines for returns, exchanges, and refunds for apple cider vinegar products.

1. Return Eligibility

You may return products within 30 days of delivery if:

  • The product is unopened, unused, and in its original packaging.
  • You provide proof of purchase (e.g., order number).

Opened or used products are not eligible for return unless defective or damaged.

2. Return Process

To initiate a return:

  1. Contact us at thevinegarshop@gmail.com with your order number and reason for return.
  2. We’ll provide a return shipping label (if applicable).
  3. Pack the product securely and include the original packing slip.
  4. Ship the package to 17 A/B, Club Road Civil Lines Faisalabad, Pakistan.

Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

3. Refunds

Once we receive and inspect your return, we’ll process your refund within 5-7 business days to your original payment method. Refunds include the product cost but exclude original shipping fees. You’ll receive an email confirmation when the refund is issued.

4. Defective or Damaged Products

If a product arrives damaged or defective, contact us within 7 days of delivery at [Your Contact Email]. Provide photos of the issue, and we’ll arrange a replacement or refund at no cost to you.

5. Non-Returnable Items

For hygiene reasons, opened or used apple cider vinegar products are non-returnable unless defective.

6. Contact Us

For return-related questions, contact us at:

  • Email: thevinegarshop@gmail.com
  • Phone: +923391122201